Return Policy

Certainly! Here’s a Return Policy for Landa Baskets, utilizing the same information:

Return Policy for Landa Baskets

Effective Date: March 12, 2025

At Landa Baskets, we strive to provide our customers with high-quality, thoughtfully curated gift baskets. If you are not completely satisfied with your purchase, we are here to assist you with our return and exchange process.

1. Return Eligibility

We want you to be completely happy with your purchase. If for any reason you are dissatisfied with your gift basket, you may return it within 30 days from the date of purchase. To be eligible for a return, your item must meet the following criteria:

• The gift basket must be unused and in its original condition.
• The return must include the original packaging and receipt or proof of purchase.

Note: Perishable items, such as food or floral arrangements, cannot be returned due to health and safety concerns.

2. How to Return an Item

To initiate a return, please contact us via email at landabasket@gmail.com or by phone at (386)-517-4210. We will provide you with the return instructions and, if applicable, a return authorization number.

3. Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., damaged or incorrect items). We recommend using a trackable shipping service for returns, as we cannot guarantee that we will receive your returned item.

4. Refunds and Exchanges

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your return. If your return is approved, we will process your refund or exchange. Refunds will be issued to the original payment method.

• Refunds: Please allow up to 10 business days for the refund to appear in your account, depending on your payment provider.
• Exchanges: If you are exchanging your item for another, the value of the original item will be applied toward the new item. If the new item is of a higher value, you will be required to pay the difference.

5. Damaged or Defective Items

If your gift basket arrives damaged or defective, please contact us within 7 days of receiving the product. We will work with you to resolve the issue by offering a replacement or full refund. To expedite the process, please provide photos of the damaged or defective item.

6. Non-returnable Items

The following items are non-returnable:

• Perishable goods (e.g., food, flowers)
• Customized or personalized gift baskets

7. Contact Us

If you have any questions or need assistance with a return, please reach out to us at:

Landa Baskets
60 Wellwood Lane
Palm Coast, Florida 32164
Email: landabasket@gmail.com
Phone: (386)-517-4210